Your Questions Answered
Want an answer to questions you may have? Read the most frequently asked questions below
FAQ
Most frequent questions and answers
Our weekly fee covers a private furnished bedroom, personal care services, freshly prepared meals, medication management, utilities, laundry, housekeeping, and in-house activities.
We offer residential care, dementia care, and respite day care services to cater to various needs.
Yes, we have an open-door policy, so feel free to visit us at your convenience. Please avoid visiting during main meal times between 12 and 1 pm. If you’d like to speak with the home manager during your visit, please give us a call in advance.
Absolutely! We encourage residents to bring small pieces of their own furniture, personal belongings, and pictures to create a homely and familiar environment.
Care may be self-funded if your capital exceeds £23,250. For those requiring nursing care, funding may be provided by the NHS (not means-tested). Proper financial planning can ensure care fees are covered for life.
We have no specific visiting restrictions or times. However, we kindly ask that visitors be respectful of the privacy and quiet enjoyment of other residents.
Our care home is regulated and monitored by the CQC (Care Quality Commission), with a current ‘Good’ rating. We also conduct internal surveys, audits, and regularly seek feedback from residents and their families to continuously improve our services.
Yes, we offer a choice of freshly prepared meals for breakfast, lunch, and dinner. Our open kitchen policy allows residents to request specific meals or snacks at any time during the day.
Breakfast is typically served between 7-9 am in the dining area or in residents’ private bedrooms. The main meal is served at 12 pm, and residents can choose to dine in the communal dining room or their room. We also provide mid-afternoon tea and evening supper.
Our dedicated activities coordinator organizes a range of activities such as painting, arts and crafts, exercise classes, bingo, film and quiz afternoons, and more for both individuals and groups. For more details on our activities, you can visit our social media pages.